At Pretty Sensual, we strive to provide our customers with the highest quality candles and a delightful shopping experience. We understand that sometimes issues may arise, and we are committed to addressing them promptly and efficiently. Please take a moment to review our return policy below:
1. Returns Eligibility: - We accept returns only in the event of an error with shipping on our end. - Damaged or defective products due to shipping errors are eligible for return.
2. Returns Process: - If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving your order. - Provide clear photos and a description of the issue to support your claim. - Our customer service team will respond to your request and guide you through the returns process. - We may require the product to be returned to us for further inspection, at our expense.
3. Refund or Exchange: - In case of a shipping error, we will gladly refund your purchase or provide an exchange for the same product. - Refunds will be issued to the original payment method used for the purchase. - Exchanges will be processed once the return is received and inspected.
4. Non-Returnable Items: - For reasons of hygiene and safety, we do not accept returns on used candles. - Customized or personalized candles are also non-returnable, unless damaged during shipping.
5. Return Shipping Costs: - If the return is due to a shipping error on our end, we will cover the return shipping costs. - If you are returning a product without a shipping error, it will not be accepted.
6. Contact Information: - To initiate a return or for any further assistance, please contact our customer service team at: - Email: support@prettysensual.info.
By making a purchase with Pretty Sensual, you acknowledge and agree to abide by this return policy. Please carefully review our policy before placing an order. Should you have any questions or concerns, do not hesitate to contact us. We appreciate your understanding, and we look forward to serving you with exceptional products and service.
Sincerely, Pretty Sensual
